FAQ Page
🐾 Frequently Asked Questions
📦 Orders & Shipping
Q: How long does shipping take?
A: Orders are processed within 1–2 business days. Delivery typically takes 3–5 business days depending on your location.
Q: When will I receive tracking?
A: You’ll receive a tracking number via email as soon as your order ships.
Q: How much does shipping cost?
A: Shipping costs are calculated at checkout based on your location and order size.
🐾 Product Questions
Q: How does the pet hair roller work?
A: The roller lifts pet hair from surfaces in seconds—no sticky tape or refills needed.
Q: What is the keepsake for?
A: The keepsake allows you to keep a small piece of your pet’s fur as a meaningful reminder you can carry with you.
Q: Is the roller reusable?
A: Yes! The roller is fully reusable—no refills or replacements needed.
Q: What materials are the treat pouch and water bottle made from?
A: The treat pouch is made from durable fabric designed for everyday walks and outings. The portable water bottle is made from lightweight pet-safe plastic.
Q: Is the water bottle dishwasher safe?
A: We recommend hand washing the bottle to help preserve its appearance and longevity.
Q: What size is the water bottle?
A: The portable water bottle holds approximately 300ml of water, making it perfect for walks, car rides, travel, and outdoor adventures with your pet.
🔄 Returns & Support
Q: What if I’m not satisfied?
A: We offer a 30-day satisfaction guarantee. If you’re not happy, just reach out and we’ll make it right.
Q: How do I return an item?
A: If you need to start a return, simply contact us at support@worthypaw.com within 30 days of receiving your order. Please include your order number and reason for return, and we’ll guide you through the process.
Q: How can I contact you?
A: You can reach us anytime at support@worthypaw.com. We typically respond within 24 hours.
🐾 About Worthy Paw
Q: Where are you based?
A: Worthy Paw is proudly based in Central Texas 🐾